support

TeamsLedger Support Welcome to TeamsLedger Support! We're here to help you get the most out of your team management experience. Getting Started Creating Your Account Download TeamsLedger from the App Store Tap "Sign Up" and enter your email and password Verify your email address Complete your profile setup Start creating or joining organizations Joining an Organization Ask your team admin for an invite code Open TeamsLedger and go to "Teams" Tap "Join Organization" Enter the invite code You're now part of the team! Creating Your First Organization Tap the "+" button on the Teams screen Enter organization name and description Set your default currency Configure organization settings Invite team members using the invite code Frequently Asked Questions Account & Setup Q: How do I reset my password? A: On the login screen, tap "Forgot Password" and follow the instructions sent to your email. Q: Can I use TeamsLedger on multiple devices? A: Yes! Your data syncs automatically across all devices where you're logged in. Q: How do I change my email address? A: Go to Settings > Profile > Edit Profile to update your email address. Q: Is my data secure? A: Yes, we use industry-standard encryption and secure Firebase infrastructure to protect your data. Expense Management Q: How do I submit an expense? A: Tap the "+" button, select "Add Expense," fill in the details, attach a receipt photo (optional), and tap "Submit." Q: Who can approve expenses? A: Users with Owner, Admin, or Approver roles can approve expenses. Check with your organization administrator. Q: Can I edit an expense after submission? A: Once submitted, expenses can only be edited by resubmitting. Approved expenses cannot be edited. Q: What currencies are supported? A: We support USD, EUR, GBP, LKR, INR, JPY, CNY, CAD, AUD, and more. Q: How do I attach a receipt? A: When creating an expense, tap the camera icon to take a photo or select from your gallery. Trip Planning Q: How do I create a trip? A: Go to Trips > Tap "+" > Enter trip details, dates, and budget > Select participants > Create Trip. Q: Can I create personal trips? A: Yes! When creating a trip, leave the "Organization" field empty to create a personal trip. Q: How do I add participants to a trip? A: Open the trip > Tap "Participants" > Tap "+" > Select members from your organization. Q: Does each trip have its own chat? A: Yes! Every trip automatically gets a dedicated chat channel for all participants. Q: How do I track trip expenses? A: When creating an expense, you can link it to a specific trip to track trip spending separately. Team Communication Q: How do I start a team chat? A: Go to Communication Hub > Select a team > Start chatting with your team members. Q: Can I mention team members? A: Yes! Type "@" followed by their name to mention someone in a message. Q: How do I react to messages? A: Long press on any message and select an emoji reaction. Q: Can I reply to specific messages? A: Yes! Swipe left on a message or long press and select "Reply." Q: How do I search for messages? A: Tap the search icon in the chat screen and enter your search term. Birthday & Celebrations Q: How do I add a birthday? A: Go to Birthdays > Tap "+" > Enter team member's name and birthday. Q: How do birthday collections work? A: Create a collection, set a target amount, and team members can contribute. The organizer manages the funds. Q: Will I get reminders for birthdays? A: Yes! Enable birthday reminders in your organization settings. Q: Can I see upcoming birthdays? A: Yes, the Birthdays screen shows all upcoming birthdays in chronological order. Permissions & Roles Q: What are the different roles? A: Owner: Full control, created the organization Admin: Can manage members, approve expenses, modify settings Approver: Can approve/reject expenses Member: Can create expenses, view organization data Q: How do I change someone's role? A: Go to Team Settings > Manage Members > Select a member > Change Role (Owner/Admin only). Q: Can I remove a member from my organization? A: Yes, Owners and Admins can remove members through Team Settings > Manage Members. Q: Who can see organization expenses? A: All members can view organization expenses, but only Owners, Admins, and Approvers can approve them. Settings & Customization Q: How do I enable dark mode? A: Go to Settings > Appearance > Select "Dark Mode" or "System Default." Q: Can I change the organization currency? A: Yes, go to Team Settings > Default Currency (Owner only). Q: How do I regenerate an invite code? A: Go to Team Settings > Invite Code > Tap "Regenerate" (Owner/Admin only). Q: How do I delete my organization? A: Go to Team Settings > Scroll to Danger Zone > Delete Team (Owner only, permanent action). Notifications Q: How do I enable notifications? A: Go to Settings > Notifications and toggle on the notifications you want to receive. Q: What notifications will I receive? A: Expense approvals/rejections Trip invitations Birthday reminders Chat messages Team activity updates Q: Can I customize notification sounds? A: Notification sounds are controlled by your device settings. Data & Privacy Q: How do I export my data? A: Contact our support team at [your-support-email] to request a data export. Q: How do I delete my account? A: Go to Settings > Account > Delete Account. Note: This action is permanent. Q: Where is my data stored? A: Your data is securely stored using Firebase Cloud Services with encryption. Q: Do you sell my data? A: No, we never sell your personal information. See our Privacy Policy for details. Troubleshooting App Issues Problem: App won't load or crashes Solution: Force close the app completely Restart your device Check for app updates in the App Store Reinstall the app if issues persist Problem: Photos won't upload Solution: Check your internet connection Ensure the app has camera/photo permissions Try a smaller image file Clear app cache in Settings Problem: Data not syncing Solution: Check your internet connection Force close and reopen the app Log out and log back in Contact support if issue continues Problem: Can't receive notifications Solution: Go to device Settings > Notifications > TeamsLedger Ensure notifications are enabled Check Do Not Disturb settings Restart your device Contact Support Still need help? We're here for you! Email Support ishankacostha@gmail.com We typically respond within 24 hours Bug Reports Found a bug? Please include: Device model and iOS version Description of the issue Steps to reproduce Screenshots (if applicable) Feature Requests Have an idea? We'd love to hear it! Send your suggestions to ishankacostha@gmail.com Business Hours Monday - Friday: 9:00 AM - 6:00 PM (Your Timezone) Saturday - Sunday: Limited support Helpful Resources Video Tutorials (Coming Soon) Getting Started with TeamsLedger Creating Your First Expense Planning a Team Trip Setting Up Approvals Quick Tips 💡 Tip 1: Use quick amount buttons when creating expenses to save time 💡 Tip 2: Enable dark mode for comfortable viewing at night 💡 Tip 3: Mention team members with @ to get their attention 💡 Tip 4: Link expenses to trips for better budget tracking 💡 Tip 5: Set up birthday reminders so you never miss a celebration Community Guidelines To maintain a positive environment: Be respectful to all team members Keep financial information confidential Use appropriate language in chats Report any suspicious activity Follow your organization's policies Updates & News Latest Version: 1.0.0 Initial release with core features Expense tracking with approvals Trip planning with chat Birthday management Multi-organization support Stay tuned for future updates with exciting new features! Legal Privacy Policy Terms of Service End User License Agreement Follow Us (Optional) Stay connected for updates and tips: Twitter: @teamsledger LinkedIn: TeamsLedger Website: [your-website-url] TeamsLedger Support Team © 2025 TeamsLedger. All Rights Reserved.