support

Video to Audio - Support Welcome to Video to Audio Support We're here to help you get the most out of your video to audio conversion experience. Below you'll find answers to common questions and solutions to potential issues. Getting Started How to Convert Videos to Audio: Open the Video to Audio app Tap "Browse Videos" to select a video from your photo library Choose your preferred audio format and quality settings Tap "Start Conversion" and wait for the process to complete Your converted audio file will be ready to play, share, or save Supported Formats Input Video Formats: MP4, MOV, AVI, MKV, WMV, FLV, 3GP, and most common video formats Output Audio Formats: MP3 (recommended for compatibility) AAC (high quality, smaller file size) WAV (uncompressed, largest file size) Frequently Asked Questions Q: Why is my conversion taking a long time? A: Conversion time depends on video length, quality settings, and device performance. Longer videos and higher quality settings require more processing time. Q: Where are my converted audio files stored? A: All converted files are stored locally on your device. You can access them through the app's file manager or share them to other apps. Q: Can I convert multiple videos at once? A: Currently, the app processes one video at a time to ensure optimal quality and performance. Q: Why can't I select certain videos? A: Make sure you have given the app permission to access your photo library. Some protected or DRM-encrypted videos cannot be converted. Q: How do I improve audio quality? A: Use the highest bitrate setting available in the conversion settings. Note that higher quality results in larger file sizes. Troubleshooting Conversion Failed: Ensure you have enough storage space on your device Try restarting the app and attempting the conversion again Check if the video file is corrupted by playing it in another app App Crashes or Freezes: Force close the app and reopen it Restart your device Ensure you have the latest version of the app installed Audio Quality Issues: Use higher bitrate settings for better quality Check the original video's audio quality Ensure your playback device supports the selected audio format Performance Tips Close other apps while converting large videos Ensure your device has sufficient battery or is connected to power Convert videos when your device is not in low power mode Keep at least 1GB of free storage space for optimal performance Contact Support If you're still experiencing issues or have questions not covered here: Email: [your-support-email@example.com] Response Time: Within 24-48 hours When contacting support, please include: Your device model and iOS version App version number Description of the issue Steps you've already tried Feature Requests We love hearing from our users! If you have suggestions for new features or improvements, please send them to our support email. Privacy & Data All video processing happens locally on your device. We do not upload or store your videos or audio files on our servers. Your privacy is our priority. App Version Current Version: 1.0 Last Updated: August 11, 2025 System Requirements iOS 13.0 or later iPhone, iPad, or iPod touch Minimum 500MB free storage space Internet connection required for ads only Thank You Thank you for choosing Video to Audio. We're committed to providing you with the best video to audio conversion experience possible.