support

PhotoID Pro Support Getting Started How to Create a Passport Photo Take or Import Photo: Use the camera to capture a new photo or select an existing one from your gallery Remove Background: Tap "Remove Background" to automatically remove the background using AI technology Adjust Image: Use the editing tools to rotate, scale, flip, or move your photo for perfect positioning Select Size: Choose your desired passport photo size (35mm x 45mm standard or 50mm x 70mm large) Choose Background: Select white, blue, red, or custom background color Crop Photo: Tap "Crop Photo" to finalize the dimensions Save or Share: Save to your photo library or share directly Common Issues & Solutions Photo Save Issues Problem: Photos not saving to gallery Solution: Go to iPhone Settings > Privacy & Security > Photos Find PhotoID Pro and enable "Add Photos Only" permission Alternatively, use the Share button to save photos Problem: "Permission denied" message Solution: Open Settings from the permission dialog Enable photo library access for PhotoID Pro Return to the app and try saving again Background Removal Issues Problem: Background removal not working properly Solution: Ensure good lighting when taking photos Use photos with clear contrast between person and background Make sure the person is clearly visible and centered Try retaking the photo with better lighting conditions Problem: Vision AI not available Solution: Vision AI requires iOS 15.0 or later Ensure your device supports the Vision framework Restart the app if the feature doesn't appear Photo Quality Issues Problem: Blurry or low-quality results Solution: Use good lighting when capturing photos Keep the camera steady while taking photos Use the rear camera for better quality Ensure the subject is well-lit and in focus Problem: Wrong photo dimensions Solution: Select the correct passport size before cropping Use the crop tool to adjust the photo to exact specifications The app automatically resizes to official passport dimensions App Performance Issues Problem: App crashes or freezes Solution: Close and restart the app Restart your device Update to the latest version from the App Store Free up device storage space Problem: Slow processing Solution: Close other apps running in the background Ensure sufficient device storage Use smaller image files when possible Wait for processing to complete before taking additional actions Photo Requirements Official Passport Photo Standards Size: 35mm x 45mm (standard) or 50mm x 70mm (large) Resolution: 300 DPI for print quality Background: Plain white, light blue, or specified color Head Position: Centered and facing forward Expression: Neutral expression, mouth closed Eyes: Open and clearly visible Head Coverage: Remove hats unless for religious purposes Accepted Photo Formats JPEG/JPG PNG HEIC (converted automatically) Device Requirements iOS Requirements iOS 13.0 or later iPhone 6s or newer recommended Camera access permission Photo library permission for saving Storage Requirements Minimum 50MB free space Additional space for saved photos Temporary processing files Privacy & Security Data Protection All photo processing happens locally on your device No photos are uploaded to external servers No personal information is collected or stored Photos remain under your complete control Permissions Explained Camera: Required to capture new photos Photo Library: Required to import existing photos and save processed results Storage: Required for temporary processing files Troubleshooting Steps If the App Won't Open Restart your device Update the app from the App Store Check available storage space Contact support if issues persist If Features Are Missing Update to the latest app version Check iOS version compatibility Verify device capabilities Restart the app If Photos Look Wrong Check lighting conditions Ensure proper photo alignment Verify background removal settings Try different background colors Contact Support Before Contacting Support Please try the troubleshooting steps above and have the following information ready: Device model and iOS version App version number Detailed description of the issue Steps you've already tried How to Contact Us Email: sciker.singapore@gmail.com Response Time: Within 24 hours Available: Monday to Friday, 9 AM - 6 PM EST When to Contact Support App crashes repeatedly Features not working after troubleshooting Questions about passport photo requirements Billing or purchase issues Feature requests or feedback Frequently Asked Questions Q: Are my photos secure? A: Yes, all processing happens on your device. No photos are uploaded or stored on external servers. Q: Can I use this for visa applications? A: Yes, the app supports standard visa photo requirements. Check specific requirements for your destination country. Q: Do I need an internet connection? A: No, the app works completely offline. All features are available without internet access. Q: Can I edit existing passport photos? A: Yes, import any photo from your gallery and use all editing features. Q: Is there a limit to how many photos I can create? A: No, create unlimited passport photos with no restrictions. Q: Can I change the background color after cropping? A: Yes, you can change background colors and re-process the photo as needed.